Frequently Asked Questions

These are the questions homeowners across Philadelphia, from South Philly to the Far Northeast, ask most often when they call. Each answer starts with the answer.

My basement has a stone foundation and it has always been damp. Why is there mold now?

Because somebody gave the moisture something to grow on. Bare rubble stone can stay damp for a century and grow very little. Paneling, drywall, carpet, or stacked cardboard against that wall holds the moisture and feeds the growth. Mold removal starts by pulling the finish back to see how far the wet goes.

Is the dark growth on my bathroom ceiling black mold?

The color cannot name the species, and the species would not change what the crew does. Dark, green, or white growth on a wet ceiling gets the same sequence: find the moisture, seal the room, remove what is porous, clean what is not. Black mold removal walks through what happens with a dark patch.

The stain is on my side of the wall but the leak is in the neighbor's house. Who fixes what?

The removal on your side is yours to arrange; the leak is theirs to fix. A party wall is one layer of brick shared by two rowhouses, so water from the neighbor's roof or bathroom shows up on your plaster. The provider documents the moisture path so you and the neighbor are talking about the same facts.

Our floor drain backed up in the last storm and now the basement smells. What do I do?

Treat it as sewer water, not rainwater. Philadelphia's older neighborhoods sit on combined sewers that push storm water and sewage back up the floor drain when the pipe in the street is full. Porous material that touched it comes out. Growth across the whole basement is whole-home mold remediation, planned in zones, and the city's Basement Protection Program can install a backwater valve afterward.

Which spots can I clean myself in a Philadelphia house?

A spot smaller than a dinner plate on bare brick, glazed tile, or a painted concrete floor, yes, with detergent and water. Plaster over wood lath, drywall, ceiling tile, insulation, or the bottom of a cabinet, no. Bleach soaks the surface and misses the growth inside, and scrubbing a large patch without containment spreads it through the house.

The house smells musty only on humid days. Where is it coming from?

Usually a stone wall or a dirt-floored crawl area under a rear addition that pulls in ground moisture when the dew point climbs. Wet joist ends and the back of a finished wall are the next places to look. Mold odor removal traces the smell to the wet material instead of covering it.

My flat roof ponds after every rain. Could the attic or the top-floor ceiling have mold?

Yes, and the ceiling stain tells you where to look first. A rowhouse roof drains to one box and one downspout, and when the box clogs the water sits and finds the parapet seam. The crew opens the ceiling under the stain and reads the rafters and the roof deck before deciding what comes out. That is attic mold remediation.

The radiator pipe in the wall has been leaking for a while. Is the mold behind the plaster?

Probably, and the plaster will show it as a soft, bubbled patch along the pipe chase. Old steam and hot-water lines sweat and drip inside the wall for a heating season before anything shows. The crew meters the wall above and below the leak and opens only the wet run.

Should I have the mold tested before a Philadelphia crew removes it?

If the growth is in plain sight and you already know which roof, pipe, or drain fed it, a test adds little. A test makes sense when the growth is out of sight, a sale or a lease dispute needs lab numbers, or you and a neighbor cannot agree on the source. Pennsylvania does not license mold assessors, so that testing is something you arrange yourself; the providers reached through this site do the removal.

Will my homeowners policy pay for mold from a sewer backup or a seeping foundation?

Only your carrier can answer that, and nobody on this line will guess for them. Most Pennsylvania policies pay for a sudden pipe break, exclude groundwater seepage and long-running leaks, and cover sewer backup only through an endorsement you added. Get the provider's photos, the moisture log, and an itemized scope into one folder; that file is what your adjuster works from.

Can my family stay in the rowhouse during the work?

Usually, yes. In a rowhouse the crew plastics off the basement stair or the one bathroom and runs the work zone under negative air, and the rest of the floors stay in use. A whole-house job after a sewer backup, or a household with someone whose asthma is set off by mold, sometimes plans a few nights elsewhere.

Does putting the plaster or drywall back need a permit in Philadelphia?

Removing and cleaning does not. Replacing drywall or plaster alone often does not either, but work that touches plumbing, electrical, framing, or the roof generally needs a permit from the Department of Licenses and Inspections, or from the township or borough if you are in Upper Darby, Cheltenham, Bensalem, or another town over the line. Pulling it is the provider's job. Mold damage repair covers that phase.

How do I check a Philadelphia mold company's credentials?

Look the company up in the Pennsylvania Attorney General's home improvement contractor registration search linked from our About page before you sign anything. Pennsylvania has no mold-specific license, so what you are checking is the PA registration number that covers the repair work, plus a certificate of insurance. Providers represent their own credentials.

What do I tell you when I call about mold in Philadelphia?

The property address, a number where you can be reached, and a plain description of whether the water came through the roof, the party wall, the foundation, or the floor drain, and where the growth is showing now. Call (215) 600-0376 and tell us what you see.

Still Have Questions?

Call us at (215) 600-0376. We are happy to help.

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